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Customer Accessibility and Inclusion Lead
About us
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.
VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.
We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.
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Annual salary range: Commensurate with experience
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Employment type: Permanent / Ongoing
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Usual work location: 180 Lonsdale Street, Melbourne / Work from Home
About the opportunity
As the Customer Accessibility and Inclusion Lead at VicRoads, you will play a pivotal role in shaping inclusive, accessible experiences for all customers. Collaborating closely with cross-functional teams and external partners, you will ensure accessibility is integrated throughout the product and service lifecycle—from strategy to implementation. Your expertise in accessibility standards and inclusive design will be key in identifying barriers, co-designing practical solutions, and embedding best practices across digital and non-digital channels.
In this leadership role, you’ll advocate for the diverse needs of customers, employees, and stakeholders by translating research and lived experiences into meaningful change. You’ll lead accessibility audits, support capability building, and influence policy and design decisions that drive equity and universal access. This is a unique opportunity to foster a culture of inclusion at scale, ensuring VicRoads’ services are not only compliant, but truly equitable, intuitive, and trusted by all.
About you
You are a skilled accessibility and inclusion professional with a passion for equitable service delivery. With a strong foundation in accessibility standards and inclusive design, you bring both strategic vision and practical implementation expertise. You thrive in cross-functional environments and are comfortable leading audits, shaping policy, guiding delivery, and building strong community partnerships. You’re a natural advocate for underrepresented voices and can confidently drive cultural and systemic change.
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A relevant tertiary qualification and formal certification in accessibility (e.g., CPACC, CPWA).
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6+ years’ experience applying accessibility and inclusive design across digital, service, and physical environments.
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Deep knowledge of WCAG 2.1/2.2, accessibility legislation, and inclusive design frameworks.
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Proven ability to lead enterprise-wide accessibility strategies, governance, and compliance reporting.
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Experience conducting audits, usability testing with assistive tech, and guiding remediation.
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Strong stakeholder engagement skills, including with community groups and people with lived experience.
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Ability to define KPIs, analyse data, and drive continuous accessibility improvements.
Our culture
Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.
What we offer
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Salary packaging, Fitness Passport & discounts to hundreds of retailers
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Opportunities for professional and personal development
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Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave
How to apply
We encourage applications from people of all genders, backgrounds and communities.
If you need any adjustments to our recruitment process or the role itself, please let us know when applying.
Please submit your application via the “Apply” button. Please note applications close Thursday 13th November 2025.
For a copy of the Position Description please email talentacquisition@vicroads.com.au
Unfortunately, applications cannot be accepted via this email.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

Digital Marketing Specialist
Location: Sydney, NSW | Industry: Automotive | Job Type: Full-Time
Join an organisation with over a century of impact, where your digital expertise
helps shape the future of the automotive industry.
About the Role
We’re looking for a strong Digital Marketing Specialist with excellent communications
skills – a person who is keen to grow in a high-impact, high-support environment.
In this hands-on role, you’ll work across all key areas of digital marketing – from social
media and email to websites and content. You’ll help deliver multi-channel digital
campaigns, manage content calendars, develop engaging creative, and track
performance using analytics tools. You’ll collaborate with the broader Marketing team,
agencies, and stakeholders across departments including Partnerships, Memberships,
Training, and Employment Relations.
What You’ll Do
Execute, schedule, and manage content across digital channels (Meta, LinkedIn,
website, and email)
Develop and deliver engaging social media strategies to grow reach and
engagement
Maintain and update websites and landing pages using CMS tools (e.g. WordPress)
Manage email marketing campaigns using tools like Zoho Campaigns – from
ideation and copywriting through to build, send, and performance reporting
Write compelling copy for email campaigns, social posts, case studies, and digital
content
Design graphics and marketing assets in Canva or Photoshop to support campaigns
Contribute to brainstorms, campaign planning, and creative ideation
Coordinate digital assets and work closely with design and creative agencies
Track, analyse, and optimise digital campaign performance (using tools such as
Google Analytics)
Ensure digital brand consistency and uphold accessibility and UX standards
Support various marketing projects and initiatives as required
About You
You’re a team player with a solutions-focused mindset.
Bachelor’s degree in marketing, Communications or a related field
Minimum 5+ years’ experience in a marketing / digital marketing role (agency or in-
house)
Native-level written and spoken English, with strong copywriting and communication
skills
Experience with email platforms and CRM (Zoho Campaigns, Mailchimp, Campaign
Monitor etc)
Proven experience managing social accounts (Meta and LinkedIn) and developing
creative content
Proficient in Canva or Photoshop, with a good eye for design!
You have strong organisational skills and high attention to detail – able to work under
pressure and manage competing deadlines
Comfortable working independently and collaboratively, across teams
Curious, adaptable, and passionate about growing your marketing skillset.
Why Join Us?
At MTA NSW, we own our work and our growth. We back each other and celebrate
success. You’ll be part of a close-knit, values-led team with exposure to a broad range of
marketing and digital initiatives – where no two days are the same.
We value people who are:
Open and trustworthy
Respectful and collaborative
Passionate about delivering excellent outcomes
Customer-obsessed and driven to make a difference
Forward-thinking and creative
About Us: Founded in 1910, the Motor Traders’ Association of New South Wales (MTA NSW) isthe leading employers’ Association representing and supporting the NSW automotiveindustry. At MTA NSW, we’re more than just a voice for the motor trades – we are drivers ofprogress. Through advocacy, services, and strategic partnerships, we support ourmembers across the industry – from mechanical workshops to collision repairers,dealerships, and beyond.And, as part of the broader MTA Group, we’re growing and expanding our impact acrossNSW and the ACT.Whether you’re passionate about digital innovation or want to contribute to a fast-changing industry, we want to hear from you.

CORPORATE SALES MANAGER
At BMW, our dynamic sales and distribution teams are continuously driving the success of our daily business by providing the expert support our dealer network relies on. And everyone shares in the rewards for helping us reach our ambitious sales and customer satisfaction targets.
What awaits you?
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You will be responsible for achieving defined sales targets and contributing to the performance of the BMW and MINI brands for FMO (including novated lease) and Small Medium Enterprises (SME’s).
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You will be responsible for developing sales channels for sustained volume and growth with FMO managed business and novated lease offerings across both the BMW and MINI brands.
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You will be responsible for the development and implementation of key activities and pricing actions relating to target customer groups that are aligned to meet BMW Group objectives by volume, model line, budget and CoR.
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You will be responsible for the development, implementation and management of sales plans and achievement of sales within the SME sector and establish an effective sales strategy for the relevant customer types.
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You will drive the development of vehicle sales forecasts and marketing plans as well as reporting results, tracking progress against targets, and driving continuous improvements in sales processes and customer engagement.
What you should bring along?
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A tertiary qualification in Business or related discipline required.
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Demonstrated experience in the automotive sector or a dealer network environment necessary.
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Proven track record in a business-to-business sales environment, including exposure to fleet management or finance industries.
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Strong relationship management experience with the ability to negotiate and influence key stakeholders and present strategic recommendations.
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Possess the ability to develop, present and manage complex business pricing structures and tender responses.
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Proficiency with office software (e.g., MS Word, Excel, PowerPoint) and comfortable creating and delivering persuasive sales materials.

ACCOUNT MANAGER | CASUAL | REMOTE WORKING
Women in Automotive (WinA) is seeking a detail-oriented Account Manager to join our team in a dual-focused role combining partner relationship management and marketing operations.
About the role:
You'll be the key liaison between our corporate member partners and event partners while maintaining the operational backbone of our organisation. This is a perfect opportunity for someone who enjoys building relationships and thrives in a collaborative environment.
What you'll do:
Manage relationships with corporate and event partners
Oversee marketing operations and maintain databases/CMS
Coordinate event logistics and guest management
Handle communications through our enquiry inbox
Assist in partner contracts and business documentation
Update website content including job postings and news
Create content on Canva as directed
Special projects as directed
What we're looking for:
Someone who is organised, relationship-focused, and passionate about advancing women's representation in the automotive industry. Ideally you are proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace (Slides, Sheets, Docs) and favoured but not essential, knowledgeable with Canva.
This role is a casual role starting 12-15 hours a week with room to grow. Hours are flexible to suit you and work remote. WinA is growing and ideally you would want to grow with us - in the role in both hours and responsibility. Must have access to a reliable internet connection and suitable home office equipment eg. computer and phone.
Interested? We'd love to hear from you!
Career Opportunities
Ready to leave your old job in the rearview mirror?
At Cox Automotive Australia, we’re paving the way for the future of the automotive industry. Known for brands like Manheim and Sell My Car and digital products like Kelley Blue Book, LeadDriver and Xtime, we are changing the future of new and used vehicles ecosystem.
We’re looking for driven individuals to join our team and make their mark in the fast-paced world of automotive innovation. Be a part of our journey and shift your career into high gear!

Autosports Group are recruiting for a variety of roles in our businesses across Sydney, Melbourne, Brisbane and Auckland. Opportunities are available in Marketing to Service, Sales to Admin; working with some of the world’s most recognisable brands including; Audi, BMW, Mercedes-Benz, Rolls Royce and Aston Martin. With a focus on leadership pathways and progression of women in our business, now is the time to start your brilliant career with Autosports Group.
ABOUT US:
Autosports Group (ASG) is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands.

